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FAQ & POLICY

Effective Date: Apr. 16 2024

WHAT’S THE MINIMUM ORDER?

$60 minimum per order. Backordered items will be cancelled.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards.

WHAT IS THE HANDLING TIME?

1-2 business days for orders less than $250. Orders larger will take longer time. All items sold by six pieces require additional time since they are made to order.

HOW LONG DOES IT TAKE FOR SHIPPING?

Orders will be shipped with either USPS Ground Advantage or UPS Ground if default shipping method, ground shipping, is selected. which will take 2-5 days depending on how far away you are from us. Expedite shipping is available for additional charges.

*We are not responsible for any delays due to shipping carrier's mistakes, weather-related or government-related events.

WHICH COUNTRIES DO YOU SHIP TO?

United States only.

CAN I PICK UP MY ORDER?

No, we are an online business and we do not have a physical location for pickup.

DO YOU ACCEPT RETURNS?

No returns and no exchanges. Please report all defects within two weeks.

DO YOU HAVE CATALOGS?

No, we do not offer print catalogs. Please use our Online Store as catalogs.

ALL OTHER QUESTIONS

Please send a message by using the "Contact" page or send email to sales@windcatcherwholesale.com.

HOLIDAY SCHEDULE

We will be closed on the following holidays:

05/27 Memorial Day

07/04 Independence Day

09/02 Labor Day

Online Store will accept orders, but shipping on the following business days.

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